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Privacy and Cookies Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

“We”, “us” and “our” means Ezi Solution is committed to respecting your privacy and complying with all data protection and privacy laws.

By using our site, you consent to our privacy policy.

Introduction

In his policy:

  1. What information we may collect
  2. How we may collect information (directly and indirectly)
  3. The ways in which that information may be used and/or shared
  4. How you can access or update any personal information we hold about you

How We Collect Information

  • We may collect information directly from you when you are asked to provide personal details about yourself, including but not limited to when you:
    1. Submit enquiries or comments to us or contact us;
    2. Register to become a Ezi Solution customer;
    3. Purchase products or services from us;
    4. Enter any promotions, competitions or prize draws via the Services;
    5. Use any of our product and Service;
    6. Take part in market research;
    7. When you terminate your account with us.
  • We collect information indirectly from you when you use the Services, including but not limited to when you visit or browse this site.
  • We may collect information about you from other sources, including but not limited to:
    1. Fraud prevention agencies;
    2. Credit reference agencies;
    3. Business directories and other commercially or publicly available sources.

The information we collect

We collect such information as:

  1. Email addresses that you choose to provide to us;
  2. Email address;
  3. Your Name
  4. Your Surname
  5. Billing address;
  6. Delivery address;
  7. Telephone number;
  8. Your use of the Services including but not limited to emails and other communications made and received by you and the date, duration, time and cost of such communications, your searching, browsing history (including web sites you visit) and location data, address location for billing, delivery, installation or as provided by individual;
  9. We may collect Debit or credit card details, banking details and other sensitive/payment information. If we do so, We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. 
    Please note:After a transaction, your private information (card details, banking details and etc.) will not be stored on our servers.

How We Use Your Information

Any of the information we collect from you may be used in one of the following ways:

  1. To personalize your experience(your information helps us to better respond to your individual needs);
  2. To improve our website(we continually strive to improve our website offerings based on the information and feedback we receive from you);
  3. To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs);
  4. To process transactions(Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested);
  5. To administer a contest, promotion, survey or other site feature;
  6. To send periodic emails(The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email);

We may use and analyse information about you in order to:

  1. Contact you if necessary;
  2. Provide you with access to parts of this website;
  3. Inform you of any new Services or functionality (e.g. the introduction of a new service or product);
  4. Assist us with crime and fraud prevention such as to check your identity;
  5. Investigate any complaints or other enquiries that you submit to us;
  6. Enhance and personalise the products and Services that we offer you and to develop new products and services;
  7. Market Analysis and production of reports, performing research and statistical analysis and to monitor usage behaviour;
  8. Market our products and Services generally
  9. Send information to you about our products and Services from time to time by email or other means
  10. Inform you of any products and Services offered by other companies that we think may be of interest to you, provided that you choose to receive this information;
  11. Disclose your personal information or usage of our services to certain third parties.(see Disclosure of Information topic below)
  12. Debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention;
  13. Aggregate information about you, your spending and your use of the Services with information about other users of the Services in order to identify trends (“Aggregated Data”). We may pass Aggregated Data to third parties, such as advertisers, content providers and business partners or prospective business partners, to give them a better understanding of our business and to bring you a better service. Aggregated Data will not contain information from which you may be personally identified.
  14. Analyse information about you including searching, browsing and location data on a personalised or aggregated basis. We may pass this data to the third parties mentioned above and we may use this information to provide you with targeted Ezi Solution or third party offers, promotions, adverts or commercial communications.

Disclosure of your Information

We may disclose your information:

  1. To any relevant public authority or law enforcement agency;
  2. To our partners, agents and subcontractors (including prospective partners, agents and subcontractors) who are involved in the delivery of providing products or services used or ordered by you;
  3. To third parties from whom you have chosen to receive marketing information.
  4. Where there is a change (or prospective change) in the ownership of Ezi Solution to new or prospective owners of Ezi Solution. In these circumstances we would require them to keep it confidential.
  5. Where required by law, regulation or legal proceedings;
  6. Where we believe it is necessary to protect our or third party rights and property;
  7. Where you give us false or inaccurate information and we identify or suspect fraud.
  8. Where we, or an affiliate processing your data on our behalf, are compelled to do so by law;
  9. In response to a valid, legally compliant request by a competent authority;
  10. During emergencies when we believe physical safety is at risk;
  11. Where the service is moderated;
  12. In response to a complaint that there has been a breach of the Services Terms & Conditions or any other product or service terms of which you have been notified.

Accuracy of Data

You must give us complete and accurate information when you apply for our Services and whenever you provide us with this information about yourself. You must tell us if this information becomes out of date or inaccurate. To correct or inspect Personal Data you can submit any such queries or requests via the e-mail and submit your required changes and it will be done for you by our Customer Care representatives.

If we reasonably believe that information you supplied to us is false or inaccurate or we suspect fraud we may record that belief, and this may result in a delay to Services or products we supplying to you or a suspension of your access to our Services or products.

Retention of Information

We retain Data required for any period required by Law.
We retain information only for as long as we need it.

The security and safety of your personal information is very important to us and we protect such information very carefully.

Accessing your Information

If you are a our Registered Customer, you may verify, update or amend the personal information you have provided to us online at any time by clicking on “My Account” and selecting relevant menu item from drop down list. If in use, the ‘opt-in’ on the website will allow you to select whether you receive marketing information from us about us only, or about our business partners. You can opt-out of either or both at any time by clicking on “My Account” and updating your preferences by un-ticking the box on the “Edit Account” page on our website. We will not give your personal information to 3rd parties to allow them to market to you unless you expressly give us permission to do so.

We can supply certain types of personal information on request: including but not limited to billing, name and address. Requests should be made by e-mal and include your name and proof of your identity (such as a photocopy of your passport, birth certificate or driving licence) and address (for example, a copy of a utility bill or bank statement), and the information you require. We’ll charge you €10.00 for Data Access Request to cover the administrative cost of supplying the requested information. If we hold any inaccurate information about you, please tell us and we will correct it.

Our e-mail is:
helpdesk@ezisolution.eu

Security and Protection of Customer Information

  1. Security

    • Security of Communications

      Please be aware that communications over the Internet, such as e-mails and Webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

    • Blogs, Chat rooms

      You are reminded that chat rooms and opinion forums are for public discussion. Any personal information that you choose to supply when you participate in these discussions is widely accessible. Never reveal any personal information such as your telephone number, postal or email address when you participate in these discussions.

  2. Co-Branded Micro Sites and Third Party Sites

    Some web pages and Micro Websites included within ezisolution.eu websites may be co-branded with third party names, logos, or properties. These Micro Websites are operated or maintained by or on behalf of ezisolution.eu. While such third parties are sponsors of these web pages or Micro Websites, the third parties do not share in any personally identifiable information collected within those web pages or Micro Websites unless otherwise stated. This policy does not apply to third party sites that you may access via our Portals. You should therefore ensure that you are familiar with the applicable third party privacy policy before entering any personal information on a third party site.

  3. Transfer Overseas / Outside EEA

    Various scenarios exist where your personal data may have to be transferred outside the European Economic Area. Where these transfers take place we will ensure that all reasonable technical, contractual, and other controls are in place to ensure that your data is kept safe and secure at all times.

  4. Cookies

    Cookies are a technology which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies are usually stored as text files (with a filename in the format “cookie_name.txt”) but some Adobe Flash based services can write cookies in a different format.

    This website makes use of cookies. Cookies are used for the following purposes:

    • Site administration
    • Site customization
    • User targeting
    • Contacting users
    • User analysis
    • Online polls and surveys
    • Google Analytics
    • Tracking your responses to adverts displayed to you

    You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You can also delete cookies from your computer using your web-browser or your file system (e.g. windows explorer).

    You can control Flash cookies using tool, that can be found on the Adobe website.

    To learn more about how to control cookies from this (and other) websites you can visit AboutCookies.org.

    Our agents, who assist in the serving and targeting of advertisements, promotions and other marketing messages, may use cookies to collect anonymous data such as how many people have viewed a particular page each day. Data collected by cookies will not otherwise be passed to any third party.

    You have the ability to accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline if you so wish. If you decline cookies, some aspects of the this website may not work on your PC/mobile phone and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies. If you select the ‘Remember Me’ function, where it is available, for any return visits, you will need to have cookies enabled on your browser.

    Finally, please note that advertisers and other third parties may use their own cookies or action tags when you click on their advertisement or link to their website or service, on or from our website. These third parties are responsible for setting out their own cookie and privacy policies.

Changes to this Policy

We will keep this policy under review and any changes made from time to time will be posted on this page, and/or update the Privacy & Cookies Policy modification date below. 
Updated on: March 2018.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to support@ezisolution.eu.